Release & Deployment Analyst

Job Description:

Successful candidate will support software, configurations and database releases with a focus on system reliability and stability. Successful candidate should be able to adjust to multiple demands and shifting priorities. They will also manage a significant workload, work to remove barriers, and push to achieve results. Candidate will be self-motivated, possess strong time management skills and work exceptionally well within a team. A successful candidate will also be able to communicate well verbally and written between different levels of management. A Strong Coordinator would be good for this!
 

Duties/Responsibilities/Qualifications

• 24/7 Hours of Service Position
• Requires knowledge and experience with Microsoft products (Excel, Outlook, Word, and Power Point). Excel pivot charts, graphs, formulas
• Experience with Remedy, Notepad++, PuTTy, and Sharepoint site maintenance
• Experience with NMS, TMDS ViewClient is a plus
• Excellent understanding of product release methodologies (including familiarity with ITIL's Release and Deployment Management process)
• Skills in troubleshooting computer system problems, reading and analyzing logs to find root causes of issues, etc.
• Ability to take in information from many different sources and determine how they relate to each other to determine where the problem lies
• Resolves technical issues through debugging, research and other investigative procedures
• Develop and follow processes to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented
• Communicate information about known errors and workaround
• Release the pre-planned communications about the change to all stakeholders
• Ensure the release controls are documented and well understood by support teams
• Ensure that a detailed deployment plan has been documented along with a backout plan should anything go wrong during a deployment
• Ensure that stakeholders are properly notified and prepared for release
• Coordinate the change, ensure the environment is stable after change
• Validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied
• Perform root cause analysis for escalated incident
• Reliable, prompt and a self-starter
• Highly motivated and able to work mostly independently & as team player(high priority)
• Self-starter who works effectively & well under pressure
• Strong communication skills both written and verbal
• Strong interpersonal skills
• Strong time management and problem solving skills
• Applicant must maintain open communication with peers, team members, and business partners. Appropriate escalation of issues and risks to the Manager is critical
• Build constructive relationships with team members, business partners and vendors